Hospitality Ambassador (concierge Experience) - Downtown Chicago @ Secur America
SecurAmerica is a privately-held, American-owned premium contract security services company based in Atlanta, Georgia. Our mission is to provide legendary and responsive security service solutions to our client, which provide uncompromising value, cost effectiveness and results to our clients' diverse business needs. Our business model is based on creating and delivering operational excellence to each and every customer by selecting the right people, training them to exceed our customers' requirements and providing them with a culture that is focused on 100% customer and employee satisfaction. This model has earned us the respect of the security industry, fueled robust growth in every market we have entered and resulted in high annual employee and customer retention rates that serve as industry benchmarks.
Job Skills / Requirements
We are looking for the best of the best to join our team!
These are positions located in the downtown area. These positions require two years of concierge experience or experience providing customer service to high end VIP clients.
1.Provide LEGENDARY and RESPONSIVE customer service in representing SecurAmerica and the client based on site and post instructions.
2.Help deter, deflect, detect, investigate and/or resolve all activity that could result in loss or liability for the customer including criminal incidents, fire hazards and safety conditions.
3.Serve as a representative of the client in noticing and remedying any condition that could reflect poorly on the clients brand.
4.Enforce client security, safety and fire/life safety rules, procedures and protocols.
5.Maintain a high level of visibility, vigilance and professionalism while on post and while on patrol.
6.Effectively and efficiently respond to client, contractor and visitor inquiries and service requests; graciously assist all parties as needed.
7.Conduct proactive and comprehensive interior and exterior security patrols and inspections of the property.
8.Immediately and appropriately respond to emergency situations according to specified protocols.
9.Complete required reports, logs and paperwork in a timely method that meets or exceeds account quality standards.
10.Fully comply with the terms of SecurAmerica's security services agreement, site post orders/procedures and client performance standards
11.Perform other duties as required
Education Requirements (Any)
High School Diploma or Equivalent
Additional Information / Benefits
SecurAmerica LLC is an equal opportunity employer. All applicants are considered for employment without regard to race, religion, sex, national origin, color, age, marital or veteran status, the presence of a non-job-related medical condition or physical handicap, or any other status protected by federal or state law.
Benefits: Medical Insurance, Dental Insurance, Vision Insurance